Explore our detailed support section for quick solutions to common issues with the REMind Band and App.

Got a question? We’ve got you covered.

Pairing Issues

  • Make sure Bluetooth is enabled on your device.

  • Your band should be charged before attempting to pair.

  • Open the REMind app, go to “Connect Device,” and wait for the band to appear.

  • If it doesn’t show up, restart your phone and try again.

  • If pairing still fails, perform a soft reset on the band (see below).

Charging and Battery

  • Use the charging cable provided in the box.

  • Connect it to a USB-C power source.

  • A small light will blink when charging begins.

  • Full charge takes approximately 90 minutes.

  • Battery lasts up to 5 nights depending on usage.

Alerts Not Triggering

  • Make sure your bedtime is properly set in the app under “Sleep Schedule.”

  • The band activates alerts only when you are still awake at bedtime (based on heart rate).

  • Ensure the band is in contact with your skin and not too loose.

  • If the band still doesn’t vibrate, try re-pairing the device.

Syncing Errors

  • Open the app and check if the dashboard reflects real-time data.

  • If not, try the following:

    • Ensure Bluetooth is on

    • Move your phone closer to the band

    • Restart the app

    • Toggle airplane mode on and off

Reset Instructions

  • If your band becomes unresponsive:

    • Hold the magnetic charger in place for 10 seconds

    • Remove and reattach to trigger a soft reset

    • Reconnect via the app’s “Connect Device” section

  • To reset your app account:

    • Log out, then select “Forgot Password” to start fresh

Still Need Help?

Contact our support team directly at support@remindband.co.uk or visit the Contact Us page. We aim to respond within 24 hours.

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support@remindband.co.uk