Returns & Warranty

30-Day Hassle-Free Returns
Changed your mind? No problem. If your REMind Band is unused and in its original condition, you can return it within 30 days of delivery for a full refund.

  • Products must be returned in original packaging

  • Return shipping is the responsibility of the customer unless the item is defective

  • Refunds are processed within 7 business days after we receive and inspect the returned item

To start a return, visit our Contact page and include your order number and reason for return.

1-Year Limited Warranty
We stand behind the quality of REMind. Your band is covered for 12 months from the date of delivery against:

  • Manufacturing defects

  • Faulty components

  • Non-functional sensors or vibration alerts

What's not covered:

  • Damage from misuse or accidents

  • Water or sweat damage beyond normal use

  • Wear and tear from extended daily use

  • Third-party modifications or tampering

If your product is eligible, we’ll provide a replacement at no additional cost.

Need to File a Claim?
Reach out to our support team through the Contact Us form or email us at support@remindband.co.uk with:

  • Your order number

  • Description of the issue

  • Clear photos or videos (if applicable)

We aim to respond within 48 hours and resolve most cases in under 5 business days.

Enhancing your sleep cycle with gentle guidance.

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+44 2044 449999

support@remindband.co.uk